Posted by Ancestry Marketing Team, Australia on March 27, 2020 in Australia

At Ancestry, we value our members and want you to feel reassured that we are always here to answer your questions. Through our social media community, we have received many questions relating to COVID-19, so have collated and answered the most frequently-asked questions below.


Q: What are you doing to help those who are self-isolating or at home and not going out?  

We know that times are difficult, and we want to support our community in the best possible way. To do this we will be sharing more fascinating records and useful tricks from our content specialists, ProGenealogists, family historians and local archivists to help support you on your family history journey.

Q: Are your labs still processing DNA samples as usual?

We are currently not experiencing delays with laboratory processing and will keep you informed of any potential delays. AncestryDNA® test results will normally take about 6-8 weeks to process from the time that the lab receives your DNA sample.

Q: Just a thought, could those DNA genealogy labs be converted in COVID-19 testing labs? 

Finding new ways to use science to advance our understanding of ourselves is core to who we are. Our team of scientists are working to see how we can best share our expertise to advance efforts to combat COVID-19. We will share more with you, including how you can help, as this evolves.

Q: What is Ancestry doing to keep the labs and technicians safe?

Ancestry’s independent laboratory partners protect their employees by following federal guidelines for handling biological samples. As an additional precaution, if you’re not feeling well, we recommend waiting at least two weeks until you provide and submit your sample.

We hope the above has helped to answer some of your queries, but as always, our Member Services team is here to help. We appreciate your patience as we work to answer any questions or problems you may have, as quickly as possible.


Many Thanks
Team Ancestry

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