Posted by Web Operations on June 6, 2011 in Australia, General Announcement, New Zealand

We want to help you discover more about your family’s past. So we’re increasing the hours our expert advisers are available to take your calls.

Our helpline will now be open 7 days a week. We’ve also recently extended the hours we’re available during the week, so now we will be on-hand to help with your family history or account queries Monday to Friday, 9am to 8pm, and Saturday and Sunday, 9am to 4pm (AEST).

To speak to us about anything to do with tracing your family, or just get advice on how to use the site. Call us on 1800 251 838 (toll free from Australia) or 0800 442 100 (toll free from NZ) or email


  1. Are you able to tell me why on being in the middle of using my site I was sudddenly locked in to a tree I had not clicked in to and am now unable to get out of no matter how many times I close down my computer and restsrt it.Thanks in anticipation of your help

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